Shipping and returns.

General

Orders are placed in the partner portal and paid in full to confirm them. If payment is not received within 72 hours of placing an order, the order is cancelled and its stock is released. Each product shows whether it is in stock or how many working days it ships in. If we cannot supply something you have paid for, we will contact you and refund it.

Dispatch & Delivery Timeline

Dispatch is counted in working days from the day your payment is confirmed. After dispatch, delivery time depends on the courier and your delivery address.

Order Tracking

Once your order is dispatched, your order page in the partner portal and the dispatch email we send you show the courier and its tracking reference. Use the reference on the courier's website to follow your shipment.

Address Changes

Delivery address changes are possible before dispatch. Please contact our support team as soon as possible.

Items Not in Stock

You can order items that are not in stock, up to 200 units per order line. Their timeline is shown on the product page and in your cart. An order that includes items not in stock is dispatched together, once, when all of it is ready. For more than 200 units on a line, ask the trade desk for a quote.

Returns — Change of Mind

If you change your mind about a purchase, you must request a return within 3 days of receiving the delivery. Items must be in original packaging and unused condition.

• Return shipping will be paid at the customer's expense.
• Refunds exclude the original shipping costs. We confirm how and when the refund is paid when we approve the return. It is separate from the credits you earn on orders.

Warranty Returns

Warranty claims are accepted within 90 days of purchase. Customers prepay return shipping; this cost is reimbursed upon successful claim approval. Processing takes up to 7 business days, with options for:

Damaged Parcels

If your parcel arrives visibly damaged, please reject the delivery if possible. If you have already accepted the parcel, contact our customer service team immediately with photos of the damage for resolution.

GST

Prices are shown before GST unless marked "incl. GST". Each order shows its subtotal, the GST on every line and the total including GST.

Cancellations

Orders can be cancelled before dispatch only. While an order is waiting for payment you can cancel it yourself from its page in the partner portal. After payment, contact our support team with your order ID to request a cancellation.