Help
Frequently asked questions.
Accounts, membership, the catalog, orders, shipping and payment. Can't find your answer? The trade desk is on +91-79-49121212.
Getting Started.
How can I become a Smartify dealer?
Create an account on the sign-up page and verify your email with the six-digit code we send. Then, in the partner portal, choose Dealer, add your GSTIN, address and service areas, and pick a plan. Free opens dealer prices and ordering once we have verified your business, within 7 days. Partner is a one-time ₹2,500 (incl. GST, never expires) and opens as soon as payment is verified.
How can I create an account?
Select "Create account" at the top of any page, or go to the sign-up page. Enter your name, business email and a password, then the six-digit code we email you. You add your business details afterwards, in the partner portal.
How can I login to my account?
Visit the sign-in page and enter your registered email address and password. You can also use "Sign in" at the top of any page.
How do I update my account information?
The partner portal holds your profile, access status and business details, such as your GSTIN, address and service areas.
How do I reset my password?
On the sign-in page, select "Forgot password?" and enter your registered email address. You'll receive a 6-digit reset code by email — enter it along with your new password to finish. If the code expires, you can request a new one from the same page.
Who should I contact about becoming a reseller?
If you're interested in becoming a reseller or distributor, please visit our For Distributors page or contact us at [email protected] or call +91-79-49121212.
Business Portal.
What products are available on the B2B portal?
The Smartify B2B portal lists 134 smart home products across 8 categories, including switches & panels, locks & access control, sensors, relays & modules, gateways & hubs, audio & accessories, climate & IR control and lighting, from 11 closely vetted, open-stack brands.
How do I view wholesale pricing?
Dealer prices are shown only to signed-in members whose access is active: Free dealers once we have approved their business, Partner dealers once payment is verified. Prices are shown before GST unless marked otherwise, and each order shows its GST breakdown.
How much does membership cost?
Dealer access is Free once we verify your business, or a one-time ₹2,500 (incl. GST) for Partner, which opens straight after payment and earns credits on paid orders. Neither expires, and you can move from Free to Partner at any time. Distributor and brand partnerships are application-based: contact our trade team or submit an application to discuss catalog onboarding and terms.
Can I search for specific products?
Yes! Use the search bar at the top of any page to search for products by name, brand, or category. You can also browse products by category using the catalog navigation.
Do I have to keep stock?
No. You order what a job needs, when your client confirms. Items in stock ship in 1-2 working days. Items not in stock ship in about 10 to 21 working days, and each product page shows its own timeline.
How do credits work?
Partner dealers earn 1 credit for every ₹100 of an order's value before GST, once the order is fully paid. Credits stay valid for 12 months. They cannot be used to pay for orders, and Free dealer accounts do not earn them.
How do I turn credits into leads?
Credits will unlock project leads in Smartify Pro. We are not there yet, and we will tell every Partner dealer when it opens. Credits you earn in the meantime stay in your balance for 12 months.
Is there a minimum order quantity?
You can order any quantity up to what is in stock. When you order more than is in stock, a line holds up to 200 units; for more than that, ask the trade desk for a quote.
Orders & Delivery.
How do I track my order status?
Your order page in the partner portal shows where the order is. Once it is dispatched, the page and the dispatch email we send you show the courier and its tracking reference, which you can use on the courier's website. You can also call +91-79-49121212 with your order ID.
What if items are missing from my delivery?
If any items are missing from your delivery, please contact our support team immediately with your order ID and tracking details. We'll investigate and resolve the issue promptly. Email us at [email protected].
How can I cancel my order?
While an order is waiting for payment you can cancel it yourself from its page in the partner portal. An order that is not paid within 72 hours of placing it is cancelled automatically. After payment, contact us before it is dispatched, with your order ID, at [email protected] or +91-79-49121212.
How do refunds work after a return?
Return and refund terms are in the shipping and returns policy. When we approve a return we confirm how and when the refund is paid. It is separate from the credits you earn on orders.
When will items that are not in stock ship?
Items not in stock ship in about 10 to 21 working days. Each product page and your cart show the timeline for that product, and an order with items not in stock is dispatched together.
Can I order items that are not in stock?
Yes. Add them to your cart in the partner portal like any other item, up to 200 units per order line, and pay in full to confirm the order. Orders are placed in the portal, not over WhatsApp.
Shipping & Payment.
How long does shipping take?
Items in stock ship in 1-2 working days. Items not in stock ship in about 10 to 21 working days, and each product page shows its own timeline. Transit time then depends on the courier and your delivery address, and the tracking reference shows progress.
What payment methods do you accept?
You pay online, in full, in the partner portal when you place an order, using the methods shown in the secure payment window. We do not offer credit terms, and credits you earn cannot be used to pay for orders.
Is GST included in the prices?
Prices are shown before GST unless marked "incl. GST". Each order shows its subtotal, the GST on every line and the total including GST.
Can I change the delivery address after placing an order?
Address changes are possible before dispatch. Contact our support team immediately if you need to change the delivery address.
What if my parcel arrives damaged?
If possible, reject the parcel at delivery if you notice visible damage. If you've already accepted it, contact our customer service team immediately with photos of the damage and we'll resolve it under the shipping and returns policy.
Still have a question?
Call the trade desk or email [email protected] and we'll answer it.