Help
Frequently asked questions
Accounts, membership, the catalog, orders, shipping and payment. Can't find your answer? The trade desk is on +91-79-49121212.
Getting Started
How can I become a Smartify dealer?
Create an account on the sign-up page and verify your email with the six-digit code we send. Then, in the partner portal, choose Dealer, add your GSTIN, address and service areas, and pay the membership fee of ₹29,500 a year (incl. GST). Your dealer account is active as soon as payment is verified.
How can I create an account?
Select "Create account" at the top of any page, or go to the sign-up page. Enter your name, business email and a password, then the six-digit code we email you. You add your business details afterwards, in the partner portal.
How can I login to my account?
Visit the sign-in page and enter your registered email address and password. You can also use "Sign in" at the top of any page.
How do I update my account information?
Your Account page shows your profile and access status. Business details such as your GSTIN, address and service areas are kept in the partner portal.
How do I reset my password?
On the sign-in page, select "Forgot password?" and enter your registered email address. You'll receive a 6-digit reset code by email — enter it along with your new password to finish. If the code expires, you can request a new one from the same page.
Who should I contact about becoming a reseller?
If you're interested in becoming a reseller or distributor, please visit our For Distributors page or contact us at [email protected] or call +91-79-49121212.
Business Portal
What products are available on the B2B portal?
The Smartify B2B portal lists 130 smart home products across 10 categories, including smart lighting, switches, controllers, sensors, smart locks, cameras, climate control systems and starter kits, from 8 brands.
How do I view wholesale pricing?
Trade pricing is shown only to active members. Once your membership is active, you'll see the trade price on every product in the catalog.
How much does membership cost?
Membership is annual and every fee includes 18% GST: Dealer ₹29,500, Distributor ₹11,800, Brand from ₹59,000. Dealers are active once payment is verified; distributor and brand accounts are reviewed first.
Can I search for specific products?
Yes! Use the search bar at the top of any page to search for products by name, brand, or category. You can also browse products by category using the catalog navigation.
Do you offer product training?
Yes, we offer product training sessions for our dealers. Contact your account manager or reach out to us at [email protected] to schedule a training session.
Is there a minimum order quantity?
Minimum order quantities vary by product and brand. Most products can be ordered in single units, while some may require a minimum quantity. Check individual product pages for specific details.
Orders & Delivery
How do I track my order status?
Once your order is dispatched, you'll receive a tracking link via email. You can also contact us at +91-79-49121212 with your order ID for status updates.
What if items are missing from my delivery?
If any items are missing from your delivery, please contact our support team immediately with your order ID and tracking details. We'll investigate and resolve the issue promptly. Email us at [email protected].
How can I cancel my order?
Orders can be cancelled before dispatch. Contact our support team with your order ID via email at [email protected] or call +91-79-49121212.
Can I edit my order after placing it?
Yes, order modifications are possible within 8-12 hours of placing the order, provided it hasn't been dispatched yet. Contact our support team as soon as possible to make changes.
When will I receive my refund after a return?
Refund processing takes 4-5 business days after we receive the returned item. The actual refund may take an additional 7-14 business days to reflect in your account, depending on your payment method.
When will backorders ship?
Backordered items typically ship within 7-10 business days, depending on supplier availability. We'll keep you updated on the status of your backorder via email.
Do you accept backorders?
Yes, we accept backorders for most products. Contact us on WhatsApp at +91-79-49121212 to place a backorder.
Shipping & Payment
What are the shipping charges?
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. The amount shown at checkout is the final shipping cost.
How long does shipping take?
Domestic shipments within India typically take 2-7 business days. Orders are usually dispatched within 2 business days of payment confirmation.
What payment methods do you accept?
We accept bank transfers (NEFT/RTGS/IMPS), UPI, and other standard payment methods. For large orders, we also offer credit terms for verified dealers. Contact your account manager for details.
Do you ship across India?
Yes, we ship to all major cities and towns across India. Delivery times may vary based on location. For remote areas, additional delivery time may be required.
Can I change the delivery address after placing an order?
Address changes are possible before dispatch. Contact our support team immediately if you need to change the delivery address. Note that P.O. box addresses can only be shipped via postal services.
What if my parcel arrives damaged?
If possible, reject the parcel at delivery if you notice visible damage. If you've already accepted it, contact our customer service team immediately with photos of the damage. We'll arrange a replacement or refund.
Still have a question?
Call the trade desk or email [email protected] and we'll answer it.