- How can I return my order?
You can return/replace your order only on eligible products within the time frame mentioned before placing an order.
To return an item or to replace a faulty one, please email us your order ID to info@smartify.in.
- How do I register my product for warranty protection?
Generally, products are considered to be in warranty since the date of purchase.
However, if your product warranty has not been updated, you must follow the steps mentioned on the warranty card provided to you by the product manufacturer.
If your warranty is still not updated in the app or web portal of the manufacturer, you can contact our support team anytime here: info@smartify.in, and we would be happy to look into it.
- What is Smartify’s official return and refund policy?
We don’t offer returns or refunds on any orders, except in cases, where the product is broken, damaged or malfunctioning. You can read the Terms & Conditions for Return and Refund by clicking here.
- Can I exchange my product instead of returning it for a refund?
Yes, exchanges are permitted if the product you received isn’t working as per specifications. However, we don’t permit exchange of one product variant with another.
- What qualifies for a return at Smartify?
If the item you ordered arrived in a physically damaged/ defective condition or is different from their description on the product detail page, or has missing parts or accessories, it will be eligible for a free return/replacement as long as the exact item is available in stock.
Refund Timeframe: 7-10 business days to be processed
Refund Method: NEFT to Bank account (takes 2-4 business days after refund is processed)
- Do you offer repairs or replacement parts for products?
Yes, we do provide repairs or replacement parts for products (subject to availability of the parts) for which you can contact our support department here: info@smartify.in
- My product is outside of its warranty period, and it’s not working anymore. Can you still help?
Yes, most certainly. We strive to help our customers have the best experience possible and in this case we can help you contact to an authorized service provider, who can help you resolve the issue.
- My product isn’t working anymore. How can I create a warranty claim?
Yes, most certainly. If your product is under the purview of warranty protection, you can create a warranty claim to get a free replacement from the manufacturer.
If you’re unable to contact the manufacturer, please email us: info@smartify.in with your order ID, and we will be happy to look into the same.
- How do I contact Customer Service?
You can contact the Smartify Customer Support Team here:
Whatsapp: +91-8200660204
Email: info@smartify.in
- Where can I find the serial number on my product?
The product serial number might be provided on the bill and on the sticker of the Product Box.
If not you may contact our support team here: info@smartify.in
- I have a press or media inquiry. Who do I contact?
You can contact our customer support team here: info@smartify.in
- How can I stay up to date with Smartify’s special deals and upcoming promotions?
You can keep checking our page: https://business.smartify.in/hot-deals/ from time to time. We intend to publish our hottest deals and promotions on this page.
