- How much does shipping cost?
The shipping cost varies depending on the product weight and the pincode. We calculate the shipping cost also based on the carrier and the medium through which it is sent. Please use this link: https://www.shiprocket.in/shipping-rate-calculator/ to know more about shipping fees and transit times.
- I paid for 2 Day Shipping. Will it be here in exactly 48 hours?
Yes, if you have paid & selected an option for a faster delivery, the product will be delivered to you within the said time frame.
The terms and conditions for Guaranteed Delivery are available here: https://business.smartify.in/shipping-policy/
- It’s been a few days and my order hasn’t shipped.
We deliver orders placed with Standard Delivery in three or more days (depending on the location of delivery) after they ship. You can see the estimated delivery date before you place the order.
Sometimes the order might take a bit longer than usual to get delivered, in which case you can contact our support team at: info@smartify.in.
- How do I qualify for free shipping?
To qualify your order for unlimited free shipping, your cart value must have a minimum value of ₹25,000, excluding discount/coupon code values.
- My order’s tracking information has been in ‘Pre-Shipment’ for a week. Why haven’t you shipped it yet?
Pre-Shipment usually means that the product is either still packing, or it’s sitting in a huge pile of other packages that are waiting to be collected from our shipping partner.
If there’s any unintended delay in shipment, please be patient with us. In case we’re unable to fulfill your order even after 14 business days, we will process a 100% refund of your amount, which will be credited to your account in 5-7 business days.
- The tracking information on my order hasn’t been updated in a week. What’s up with that?
The tracking details might not have been updated because the product is either under pre-shipment, which typically takes 7-14 business days. It’s also possible that the courier service has probably not updated the tracking details in which case you can contact our courier partner using the AWB/Tracking ID.
- How long until my order ships?
Shipments generally take up to 14 business days (maximum) to be shipped. You can check the Delivery time of your order before ordering a product to get an idea of how many days it might take for your order to be shipped and delivered.
- What are your shipping timelines?
- Standard Delivery (Free) – 3 to 14 business days
- Express Delivery (Chargeable) – 2 to 5 business days (The option is available if items in the cart have the prerequisites for this delivery option)
- Two Day Delivery (Chargeable) – 1 to 2 business days (The option is available if items in the cart have the prerequisites for this delivery option)
- What types of payments do you accept?
We accept the following modes of payments:
- Pay on Delivery (upto ₹5000)
- EMI
- Credit/Debit Card
- Net Banking
- UPI
- Which currency will I be charged in?
We accept global currency payments and you will be charged in your local currency, but depending on shipment availability to your Country.
- Do you offer EMI payment options on purchases?
Yes, we accept EMI payment options on purchases across various banks.
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